Frequently Asked Questions
We do offer a trade discount on larger orders, please contact us to discuss your requirements and the discount we can offer.
Shopping online at ULAND is extremely safe, we have invested in all the relevant security systems to ensure all your details are safe and processed correctly. All card processing is done using the latest EV SSL encryption techniques and no payment details are stored.
Paying with Paypal:
PayPal is a secure and trusted payment method for online shopping. If you don’t have a Paypal account, you can also pay via Paypal with your credit card or bank debit card.
Advantages of using Paypal:
1.Paypal acts as an intermediary, your personal details will safely protected by Paypal.
2.With Paypal, you can transfer directly from your bank account.
3.Your payment status can be traced via your PayPal account.
How to pay:
When you place the order, please ensure the delivery address consistent with the billing address you set on paypal.
If you have some problem during your payment with paypal, you can also send the money to us on Paypal directly, our account is: firstname.lastname@example.org. After that, please send the transaction details and order number to our service team via email@example.com. Our service team will process the order for you as soon as possible.
Your artificial planting will arrive securely packaged in either a box or wrapped on a pallet, once unpackaged you can then dress out the foliage if necessary. Many of our potted items include a bonded stone finish, the stones will be supplied to you separately in a sealed packet. Empty the pre-glued stones over the card board or foam insert, spread evenly in a thin layer and leave to set in a warm place. This should only take a couple of hours and then your display can be moved into position or outside if necessary.
At ULAND we do our upmost to get your products out to you within 72 hours of purchase. Many of our items can be dispatched the same day of order for a next working day delivery. For any other special items will take anywhere between 2-15 working days to be dispatched, we then send them out on a next working day delivery service. Bespoke items or hedges may take longer and the lead time is seasonal, we would always recommend confirming the current lead time when confirming your order. If you have a tight deadline then do not hesitate in getting in touch and we will do our upmost to help you meet it. We will always send you an e mail when we dispatch your goods so you know your order is on the way.
We can send our products anywhere in the world, however we do have to pass on the delivery charge to you outside the US. Please contact us with your delivery address and we will do our upmost to find the cheapest delivery option for you.
Delivery is Free of charge on orders which shipped to US. Delivery charges for other places plz contact our customer service.
At ULAND quality is key, and all of our artificial hedges are made from the highest quality silk, plastics and latex to name a few. Most of our products are also UV stabilised to protect the products from discolouring and fading outdoors. If you would like further information about the composition of your planting do not hesitate dropping us a line.
If you have a specific product you are looking for then you can type it into the search bar at the top of the page.
If you have a vague idea what you are looking for then cast your eye along the top tool bar and see if any of the dropdown product categories are relevant to the product you require.
If you would like something that differs from the products you can see on our website then contact our customers service and we can either custom build or source something to suit your needs.
If you would like us to demonstrate the quality of any of our products get in touch and we will arrange samples to be sent where possible. For products where samples are not available we can send further close up images or images of products in situ.
Please check all goods before signing for them. If this is not possible please sign that the goods are unchecked for damage. If goods arrive damaged please sign the delivery note "item damaged". Please notify us of any damage on the same day of delivery. We will send you a returns note to complete and arrange free collection.
Replacements will be despatched as quickly as possible.
If you realise that you have made a mistake with your order, or have changed your mind- don't worry. Give us an email and we can rectify this for you, by either amending your details or changing the order completely. If however your goods have already been dispatched, still give us an email and let us know and we will do our best to find another way to rectify the problem for you.
All of the products that we have available can be purchased through this website, or alternatively over the email. If you have any questions regarding an order, or if you would rather order over the email then don't hesitate to give our friendly sales team a contact.
If we haven't been able to answer one of your questions here then please do get in touch and we would be more than happy to answer any other quesyions you have.Plz contact our customers service by email.